Outreach & Support Services

The fundamental purpose of the Ombudsman is to investigate complaints from citizens. Whether it is a disagreement stemming from an important decision or a delay in service, the Ombudsman's office listens to the issue and works toward a fair outcome. Albertans may contact the Ombudsman with complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions and other designated professional organizations. The Ombudsman's office ensures fair treatment through independent investigations, recommendations and education for all Albertans. The Ombudsman: is impartial and independent from the government, is respected, influential and effective, promotes standards of administrative fairness, is approachable and responsive, provides services free of charge, does not advocate for the complainant or the authority but recommends solutions that are fair for both sides. Complaints can be submitted at www.ombudsman.ab.ca through a confidential online complaint form or by email, fax or mail.

Provides community support to strengthen families and community. Prevention is the focus and programs depend on volunteerism. Services are available to all residents of the Town of Bashaw and Division One of Camrose County. BDSS is partially funded by FCSS. We offer: Generations Daycare, Bashaw Preschool, Benevolent Fund, Life Line referrals, Santa's Anonymous, Meals on Wheels, Tools for School, Home Support, Walk In Support to residents. Email: frontdesk.bdss@gmail.com

Promoting a proud and prosperous business community. Provides year-round tourist information services.

We understand that navigating systems can be overwhelming, so let us help you find the right path to meet your needs. Our knowledgeable team is here to guide you every step of the way. We can support you by providing information and referrals to programs and services available to individuals and families.

Our Community Social Support Coordinator offers one-on-one sessions, free of charge, to support individuals. In addition to connecting you to programs and services, they can assist with filling out government forms and offer guidance on housing options and rights. As part of our services, we are also proud to offer the AHS ID Program.

Camrose and District Family and Community Support Services (Camrose & District FCSS) is a funding partnership between the Government of Alberta, City of Camrose, Camrose County, and the Villages of Bawlf, Bittern Lake, Edberg, Hay Lakes, Rosalind. Our mission is to design and deliver social support services that inform and improve the well-being of individuals, families, and communities.

Under our umbrella, we organize our programs, services, and initiatives into the following groups:

Camrose Helps Services: Our partnership with Camrose Helps allows us to reach more individuals and families in need by providing direct supports like the Community Pantry, Cultural Food Hub, and Winter Coat Drive.

Child Enrichment Services: Fosters children’s learning and growth in a nurturing environment through their pre-school and out of school programs.

Family Services: Supports families through a range of programs, resources, and services designed to foster well-being and connection.

Older Adult Services: Designed to enhance the well-being of older adults (55+) and seniors in our community, we offer a comprehensive range of services.

Community Services: Offers programs and services designed to support the well-being of the community throughout the year.

At the heart of all our work is the goal of ensuring every individual can access the support, information, and referrals they need. Together, by creating strong connections and offering preventative services, we strive to build a resilient and thriving community for everyone.

Interagency is a network of community members, organization and institutions who advance equity by learning together, aligning and integrating their actions to achieve population and systems level change. Following a collective impact framework, this group brings people together in a structured way to achieve social change. Membership is open to anyone in the community. Members also receive monthly newsletters from interagencynewsletter@camrosefcss.ca, special notifications and meeting minutes and agendas from interagencymeetings@camrosefcss.ca. Monthly meetings are held at the Camrose Public Library on the 2nd Monday of the Month at 1:00pm, which is preceded by a Lunch & Learn session at 12:00 noon, which is open to the public.

Community Services Initiatives: Tools for School, Camrose County Christmas Cookie Decorating Kits, Community Volunteer Income Tax Program, Christmas Angels, City of Camrose Recreation Subsidy, Transit Tokens, Community Kitchen

Nav-CARE is a free volunteer navigation program that supports people with declining health to live well and independently at home for as long as possible. Like a helpful neighbour or friend, our specially-trained volunteer navigators visit you in your home regularly, focusing on enhancing quality of life through companionship, support, connections, and building capacity. We carefully match navigators and participants based on goals of service, likes, and dislikes, creating meaningful connections that make a difference. We are a part of Camrose & District FCSS.

Our services are designed to enhance the lives and well-being of older adults (55+) and seniors in our community. Services include: Senior’s CHOICES, funded in part by the Government of Canada’s Age Well at Home Initiative, Nav-CARE, Meals On Wheels, HomeMaker Services, Medical Transportation, Older Adult Support Worker, and Navigation. Additionally, we can connect you to even more community resources that fit your unique needs, contact us at 780-672-0141. We’re here to support you. We are a part of the Camrose & District FCSS.