Receptionist / Navigator

Description

Camrose & District FCSS is seeking a dynamic, highly skilled individual to be the primary point of contact to meet and support clients who access social support services.  The Receptionist/Navigator will support clients with understanding of resources available and connecting clients with the appropriate support agency or organization.  The Receptionist/Navigator is required to facilitate a fast-paced, rapidly changing environment, with the ability to adjust to multiple competing priorities, tasks and demands.  This is a full-time, permanent position, working 35 hours/week, Monday to Friday – with the understanding that flexibility is required. 

Start Date: Position will begin as soon as an appropriate candidate is found. 

Salary:  Salary will vary depending on the candidate’s experience and qualifications. 

Additional Benefits: 

• Flexible hours 
• In-person work opportunity
• Comprehensive benefits package

Responsibilities

The Receptionist / Navigator is responsible, under the direct supervision of the Executive Director, for the following:  

Program Planning, Monitoring and Evaluation

• Facilitate and conduct the intake of clients using trauma informed and socially focused interview skills;
• Supports clients by making connections or referral appointments as the client so desires.
• Assists with administration of community support services ie. Tools for School, Winter Coat Drive, Community Pantry, social needs surveys, Christmas Cookies, Welcome Camrose, Cultural Food Hampers, etc.
• Assists the Community Social Supports Coordinator with efficient and timely monitoring, reporting, assessment and recommendations based on program statistics, outcomes and achievements.
• Coordinates with Marketing & Communications consultant to develop the monthly Interagency newsletter and maintain the Camrose and District Help Book
• Oversees the efficient flow of correspondence (incoming and outgoing) and other communication or marketing documents by distributing mail, and composing/typing newsletters, reports, brochures, memos, forms and other similar materials.  Ensures that such written communication is effective, of high quality, and meets professional standards

Operational and Financial Management

• Manage reception duties, answer phones, and schedule appointments
• Greet and interact with clients, volunteers, visitors warmly and professionally
• Organize and maintain office files, systems, and supplies
• Support data entry in systems such as QuickBooks, ShareVision, Access, Google Workspace
• Assists the Executive Director with day-to-day operations by maintaining adequate, appropriate operational and statistical records of all applicable program activities and assisting with external and internal communications;
• Assists the Financial Manager in receiving and receipting monies for CDFCSSA programs/courses to ensure monies collected are appropriately allocated and correctly recorded
• Accepting, acknowledging, receipting and tracking donations
• Problem solving and technology support for office equipment and systems including postage machine, security system, Xerox machine, VOIP phone system programming, etc.

Client and Public Relations

• Promotes and practices excellent public relations with clients, program participants, their families, other CDFCSSA clients and personnel, and the community in general;
• Facilitate a relationship with the client that is inclusive, and trauma informed, provide a safe environment that helps bolster empowerment of the client.

Community Partnerships and Liaisons

• Develops and maintains effective communication links with other related agencies, funding bodies and government departments.
• Be an ambassador within the community of social services, liaison with agencies as needed about client and potential needs and work collaboratively with support agencies or organizations; 

Knowledge, Competencies, Education, and Experience

• Secretarial/Administrative Assistant Diploma, or equivalent post-secondary training and; experience
• Minimum two (2) years experience working in human services field
• Significant experience, knowledge and experience in social services and services available in the local community.
• Ability to provide compassionate, client-centered, trauma-informed services
• Is able to work with a diversity of individuals and families in a positive, effective manner.
• Is empathetic and aware of participant needs; exhibits recognition of their needs with the ability to work as a team player to implement positive outcomes for participants
• Respects and observes the confidential nature of the position to maintain the respect of the community and ensures the privacy of individuals
• Excellent interpersonal, inter-professional team skills
• Excellent oral and written communication skills
• Exceptional problem-solving skills, organizational and planning skills, adaptability, and time management skills
• Is creative and flexible; can generate new ideas and methods for program enhancement and adjust to changing work and community environments;
• Excellent knowledge of and experience working with Microsoft Office, Canva, Sharevision, VOIP phone system, security alarm, postage machine, Xerox
• Comfortable working independently; available some weekends and/or evenings
• First Aid and CPR certification required;
• CWIS check and criminal record check required;
• Valid Alberta Driver’s License, reliable vehicle with appropriate insurance, and clean driver’s abstract

How To Apply

Please send a cover letter and resume to director@camrosefcss.ca before the May 16, 2025 deadline.

Closing Date:  May 16, 2025