Nav-CARE Coordinator

The Older Adult Services provides community-based social supports for older adults creating a safe and supportive environment for older adults to age well in their homes and communities. The supports include in-home supports, meals on wheels, lawn maintenance & snow shoveling, Nav-CARE, volunteer drivers, community kitchen, information/referral/support, public information & awareness and assistance with government forms.

‍About The Role

Camrose & District FCSS is seeking a dynamic individual to champion and provide leadership for the Nav-CARE program. The job consists of four essential roles: orientating and mentoring volunteers; identifying persons with navigation needs, providing public education; and supporting capacity building. This is a part-time, fixed-term position, working 10-14 hours/week, Monday to Friday – with the understanding that flexibility is required.

Start Date: Position will start as soon as an appropriate candidate is found. 
‍Salary:  Salary will vary depending on the candidate’s experience and qualifications. 
‍Additional Benefits: 

• Flexible hours (daily start/end times) 
• Remote and in-person work opportunity

Responsibilities

The Nav-CARE Program Coordinator assists the Program Director with the overall direction and outcomes of the Nav-CARE program especially with respect to direct service delivery and including:

Leadership and Supervision

• Supports and fosters the mission, goals, and guiding principles of the Nav-CARE program;
• Assists the Program Director in modeling and teaching social support practices to volunteers and participants during program implementation.

Program Planning, Monitoring and Evaluation

• Works with the Program Director, Nav-CARE volunteers and Camrose & District FCSS staff  to plan/design, implement, monitor, and evaluate programs for older adults. 
• Orientating and mentoring volunteers – screen volunteers to determine suitability; facilitate volunteer educations; match volunteers with older adults; provide ongoing education and support for volunteers; evaluate volunteer satisfaction
• Identifying Nav-CARE clients – determine population in need of a navigation approach; educate healthcare providers and social services providers about Nav-CARE; provide easy referral for Nav-CARE support; determine suitability of persons for the Nav-CARE service; conduct intake of clients; monitor client satisfaction, access to services and engagement
• Assists the Program Director with efficient and timely monitoring, reporting, assessment, and recommendations based on program statistics, outcomes, and achievements.

Operational and Financial Management

• Assists the Program Director with financial planning and administration of the Nav-CARE program;
• Assists the Program Director with day-to-day operations by maintaining adequate, appropriate operational and statistical records of all applicable program activities and assisting with external and internal communications;

Client and Public Relations

• Promotes and practices excellent public relations with clients, program participants, their families, other Nav-CARE clients and personnel, and the community in general;
• Providing public education – determine community groups who might have an interest in Nav-CARE; give presentations to interested groups; provide the public with updates of the Nav-CARE program;

Community Partnership and Liaisons

• As directed by the Program Director or initiated by staff, cooperates with other community programs serving Nav-CARE participants, resulting in linked services where applicable and feasible;
• Be an ambassador within the community of senior’s services, liaison with agencies as needed about client and potential needs and work collaboratively with support agencies or organizations; 
• Supporting capacity – support volunteer education and ongoing development; share resources

General Competencies

• Has effective interpersonal planning and organizational skills, exhibiting a generally positive approach and a high degree of personal initiative;
• Is able to work co-operatively in a team, facilitating a team environment through personal behavior, work contributions and the sharing of knowledge.
• Is able to work with a diversity of individuals and families in a positive, effective manner.
• Is empathetic and aware of participant needs; exhibits recognition of their needs with the ability to work as a team player to implement positive outcomes for participants;
• Is able to support and coach program volunteers, working cooperatively as a team leader;
• Is creative; can generate new ideas and methods for program enhancement and adjust to changing work and community environments;

Qualifications

• Degree or diploma in a human service field, or equivalent education and experience 
• Minimum two (2) years experience working in human services field
• Ability to provide compassionate, client-centered, trauma-informed services
• Excellent interpersonal, inter-professional team skills; excellent oral and written communication skills
• Strong problem-solving skills, organizational and planning skills
• Comfortable working independently; available some weekends and/or evenings
• Police Information Check including a Vulnerable Sector Check - dated within 6 months of commencement date and updated every 3 years or sooner upon request
• Valid Alberta Driver’s License, reliable vehicle with appropriate insurance, and clean driver’s abstract

How To Apply

Please send a cover letter and resume to kari@camrosefcss.ca before the May 11, 2026 deadline.