Housing & Community Support Navigator

‍Job Title: Housing & Community Support Navigator – Camrose & Area

Reports To: Executive Director, CDFCSS with accountability for task assignment to the Camrose and District Housing and Homelessness Task Force

Employment Type: Full-Time

Location: Camrose & Area

Position Overview

 The Housing & Community Support Navigator will ensure that community members experiencing housing insecurity have support in accessing services they need, which includes the completion of referrals and other system navigation. The position is a fundamental component of the Coordinated Access system in Camrose and area, and will serve as a bridge between community members and essential services including housing, employment, healthcare, mental health, financial assistance, legal aid, and more.  The Navigator will foster empowerment, equity, and inclusion while addressing barriers to access for those experiencing housing insecurity.  This role requires a deep understanding of local community needs and the ability to advocate for and support clients navigating complex systems. 

Key Responsibilities

‍include but are not limited to:‍

Housing Coordination & Community Engagement

• Maintain an up-to-date list of available housing options and a landlord database to assist clients in securing stable housing.
• Establish and maintain positive working relationships with support service agencies to foster collaboration.
• Participate as an active member of the Housing & Homelessness Task Force and attend relevant community meetings (e.g., Interagency, Mental Health Hub, etc.) and contribute to collaborative efforts addressing housing challenges as required.
• Participate in community workshops and educational presentations on housing issues, homelessness prevention, and housing rights.
• Participate in community consultations to increase awareness of the housing continuum and its significance.

Client Support & Navigation

• Act as a client support systems navigator, assisting individuals with services such as Alberta Works, AISH, PDD, FSCD, ID Clinic, Seniors Benefits, Child Care Subsidies, Child Tax Benefits, Addictions and Mental Health, and Children’s Services.
• Conduct client assessments to evaluate social, environmental, and financial needs, including both formal and informal support systems.
• Identify and refer clients to appropriate community services and agencies to help reduce barriers to stable housing.
• Provide guidance, education, and referrals while managing expectations and maintaining professional boundaries.

 Crisis Support & Advocacy

• Assist clients during times of crisis by advocating for timely access to services and resources.
• Provide emotional support and crisis intervention as needed (partner with emergency response services, and community outreach teams).

 Program & Grant Management

• Compile and submit required grant, committee, and program reports as needed.
• Perform related administrative, program, and other job duties as required.
• Ongoing research of available grants.

 Documentation & Reporting

• Keep thorough records of all client interactions, case notes, and resource referrals. Ensure compliance with privacy standards and agency policies.
• Provide data for program evaluation and improvement (use databases and tracking tools to ensure accurate follow-up).
• Manage client services, program activities, and community engagement to align with requirements of grants.
• Regular reporting to the Housing & Homelessness Task Force on regular activities and any challenges requiring Task Force support.

 Qualifications & Experience

 Education

• High school diploma or GED minimum; post-secondary education in Social Work, Community Support, or related fields is preferred.
• Other relevant training will be considered an asset (e.g., Mental Health First Aid, Trauma Informed Care, etc.)

 Experience

• 3-5 years of experience in community support, case management, or outreach services (a focus on rural or regional communities is preferred).
• Previous experience working with underserved or vulnerable populations is highly desirable.

 Skills & Competencies

• Excellent interpersonal and communication skills, with the ability to build trust and rapport with clients from diverse backgrounds.
• Strong organizational skills, attention to detail, and ability to manage time effectively in a busy work environment.
• Demonstrated commitment to inclusivity and cultural humility.
• Ability to work independently and as part of a multidisciplinary team.
• Knowledge of local community resources, supports, and services in Camrose and surrounding areas.
• Strong advocacy skills, with the ability to navigate and troubleshoot service barriers.
• Proficiency with computers, data management systems, and Microsoft Office.
• Must have a valid Alberta driver’s license and a vehicle with appropriate auto insurance to provide transportation for program participants as needed.
• Current and clear Criminal Records Check with Vulnerable Sector.

 Working Conditions

• Location: This position involves both office-based work and community outreach within Camrose and the surrounding rural areas.
• Hours: Flexible work schedule, with the occasional evening or weekend outreach events.
• Physical Demands: Some light lifting, driving to and from community locations, and potential home visits depending on client needs.

 Core Values & Competencies

• Client-Centered: Demonstrates empathy and respect for clients, ensuring that their voice is central in decision-making processes.
• Community-Oriented: A strong commitment to working collaboratively with local community groups and organizations to enhance access to services and promote well-being.
• Advocacy & Empowerment: Ability to advocate for individuals while promoting self-sufficiency and empowerment.
• Integrity & Accountability: Maintain ethical standards, confidentiality, and transparent communication.

How To Apply

Please send a cover letter and resume to director@camrosefcss.ca before the September 25, 2025 deadline.

Closing Date:  September 25, 2025